Handbook of Hospitality Operations and IT
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portes grátis
Handbook of Hospitality Operations and IT
Jones, Peter
Taylor & Francis Ltd
06/2008
448
Dura
Inglês
9780750687539
15 a 20 dias
990
Descrição não disponível.
Operations Management theory (Jones); Hospitality systems (Ball); The 'Servicescape' (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O'Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk)
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
industry;firm;encounters;revenue;management;multi-unit;manager;blueprints;star;hotel;Chain Restaurant Industry;LSG Sky Chef;Multiple Service Encounters;Vice Versa;LSG;Servicescape Elements;Multi-unit Manager;Hospitality Industry;Hospitality Firms;NSD Process;Mystery Shopper Programme;Hospitality Operations;NPD Model;Self-service Technologies;Hospitality Innovation;Chain Restaurant;HACCP Implementation;Mystery Shopper;POS System;Perceived Waiting Time;Hospitality Businesses;Organizational Service Orientation;Green Hotelier;Flight Catering;Effective Service Recovery
Operations Management theory (Jones); Hospitality systems (Ball); The 'Servicescape' (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O'Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk)
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
industry;firm;encounters;revenue;management;multi-unit;manager;blueprints;star;hotel;Chain Restaurant Industry;LSG Sky Chef;Multiple Service Encounters;Vice Versa;LSG;Servicescape Elements;Multi-unit Manager;Hospitality Industry;Hospitality Firms;NSD Process;Mystery Shopper Programme;Hospitality Operations;NPD Model;Self-service Technologies;Hospitality Innovation;Chain Restaurant;HACCP Implementation;Mystery Shopper;POS System;Perceived Waiting Time;Hospitality Businesses;Organizational Service Orientation;Green Hotelier;Flight Catering;Effective Service Recovery
